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Luxury Retail Shopping Bags - Custom

Sale price $990.00

per unit

Product Description

Elevate your brand with our luxury retail bags, designed to delight your customers IRL. 

Choose any colour and customise with 1-2 colour printing to perfectly match your style. Crafted from thick, beautiful material with premium-finish handles, these bags add a touch of elegance to every purchase. Perfect for retail stores aiming to create unforgettable, high-end experiences. Make IRL shopping feel like a treat!

These retail shopping bags are made with a thick board and luxurious ribbon or rope handles. They are designed and made for an elevated retail experience or event. 

These retail shopping bags can be custom printed with a minimum order quantity of just 100 bags. 

However, the pricing reduces significantly when you order in larger quantities. 

Process and Production Time of CUSTOM luxury retail bags:

1. Choose your size and quantity (if you would like a custom size, we can do that too! Just email us at hello@heropackaging.com.au)
2. Go ahead and add to cart and place your order!
3. Email us at hello@heropackaging.com.au with your logo or design and let us know how you'd like it printed on the bag
4. We send you a PDF Proof: Emailed to you within 2-3 business days. 
5. We print your whole order! The total process from production starting to delivery takes about 4-6 weeks.

FAQS

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Shipping & Returns

Overview

General Shipping Information

⚡ Dispatch at a glance

Same-day dispatch for orders placed before 12pm AEST/AEDT on business days. All other orders ship the next business day. Holiday trading hours may differ — check our website for the latest.

🇦🇺 Australia

Australia Post is currently delivering as normal. Choose Express Post at checkout if you need products quickly. Sydney customers also have same-day delivery options at checkout.

🌏 International

Some delivery delays may apply. Please allow extra time and check your tracking link before contacting us. Keep buffer stock on hand to avoid running out.

Urgent international order? We can arrange a DHL Express quote for faster delivery. Contact us and we'll assist.
Dispatch Times

In-Stock (Ready to Ship) Orders

✓ Same-day dispatch

Orders placed before 12pm AEDT on a business day are dispatched same day. You'll receive a shipping confirmation with tracking details as soon as your order leaves our warehouse.

⚠ Orders cannot be amended once placed

Our order system is highly automated — we cannot amend or change orders once placed under any circumstances. If you need to return mailers, please see our returns information below.

Unforeseen events such as natural disasters may impact dispatch times. Check our website for the most up-to-date information.

Dispatch Times

Custom Printed Orders

All custom orders begin with a PDF proof — allow 2–3 business days. Printing only starts after you approve the proof. All timings below are from proof approval.

Custom Printed Boxes
Basic Logo Printing
Samples
2–3 days
Full-Colour Printing
Samples
3–7 days
Basic Logo Printing
Bulk orders
25–100 units3–4 days
250–500 units5–6 days
1,000+ units7–10 days
Full-Colour Printing
Bulk orders
25–300 units7–10 days
300+ unitsUp to 20 days*

* 300+ unit orders may be split across 2–3 deliveries. We'll always contact you when this applies.

Print type Quantity Dispatch time
Basic Logo PrintingSample Sample 2–3 days
Full-Colour PrintingSample Sample 3–7 days
Basic Logo PrintingBulk orders 25–100 units 3–4 days
250–500 units 5–6 days
1,000+ units 7–10 days
Full-Colour PrintingBulk orders 25–300 units 7–10 days
300+ units Up to 20 days*

* 300+ units may be split across 2–3 deliveries. Allow up to 20 business days for single-shipment 300+ orders.

Custom Calico Bags, Totes & Paper Mailers
Printed Sample
2–3 days
Bulk Printed Orders
25–100 units3–4 days
250–500 units5–6 days
1,000+ units7–10 days
Order type Quantity Dispatch time
Printed Sample Sample 2–3 days
Bulk Printed Orders 25–100 units 3–4 days
250–500 units 5–6 days
1,000+ units 7–10 days
Event or urgent deadline? We may be able to prioritise your order. Contact us, live chat, or call (02) 8006 1283.
Delivery Times

Australian Orders

📦 Standard shipping

Allow 2–8 business days after your order has been dispatched.

⚡ Express shipping

Allow 1–3 business days after dispatch. Select at checkout.

🏙 Sydney metro customers

Select warehouse pick-up or same-day delivery options directly at checkout.

Unforeseen events may impact delivery times. Always check our website for the latest.

Delivery Times

International Orders

✈ Standard international

Allow 5–20 days depending on your country. Estimated times display in checkout once your address is entered.

⚡ Express international

Allow 3–7 days to New Zealand, Canada, USA, UK, and other supported countries.

⚠ Import duties & customs — your responsibility

Orders shipped outside Australia are classified as imports in the destination country. You are responsible for paying any applicable import duties and taxes to clear customs.

The shipping carrier will contact you using your order details. If duties are not paid, the shipment will be diverted to commercial composting and cannot be returned. No refunds apply in these cases.

Returns Policy

Returns Information

Change of Mind Returns

If you've purchased the wrong size or no longer need your mailers, you may be able to return them for store credit within 14 days of purchase. No change-of-mind returns are accepted after this period due to the shelf life of our mailers.

  • 1
    Contact us within 14 days of purchase. No returns accepted after this period under any circumstances.
  • 2
    Returns are subject to handling and restocking fees. The original shipping cost is also deducted from any store credit.
  • 3
    For custom orders not yet printed, a sampling/setup fee of $15–$50 will also be deducted from the credit.
  • 4
    Custom orders that have already been printed cannot be returned under any circumstances.
Ready to return? Contact us first for instructions before sending anything back.
Product Issues

Sometimes things don't go to plan — and we'll always make it right. Resolutions can include product replacements, store credits, or refunds.

If you have a product issue, please contact us for instructions. We'll generally ask for photos or a short video of the issue to provide the fastest possible resolution.

Pre-Orders

Pre-Order Information

🔔 How pre-orders work

When a product is out of stock it may move to a pre-order listing. This will be clearly noted on the product page and in your order confirmation.

⚠ No split shipments

If you order a pre-order item alongside in-stock items, your entire order is held until pre-order stock is available. We cannot partially ship orders.

Tip: Place pre-order and in-stock items in separate orders to avoid delays.

📩 Tracking notifications

You'll receive a shipping tracking notification as soon as your pre-order is dispatched. If you have questions, message us for assistance.

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