From $1.98 per custom recycled box
per unit
Welcome to the packaging that looks amazing and keeps your products perfectly secure. You need Hero's Custom Boxes with Custom Inserts, a complete, branded unboxing experience from the outside and inside.
These prices reflect the box PLUS the matching insert. Once the order is placed, we will work with you to create the PERFECT inserts for your products.
Found a better price? We will match it**
NOTE: If you just want full-colour boxes without inserts, visit this page.
Need a custom box size with custom inserts size? Email us! hello@heropackaging.com.au
We’ve taken our bestselling Custom Shipping Boxes and added one key upgrade: precisely cut custom inserts to hold your products in place, reduce movement during shipping and make every order look like a gift.
Custom Inserts for Every Product
Whether you’re shipping skincare jars, candles, drink bottles, or fragile glassware, our custom inserts are designed to snugly fit your products, no matter the shape or size. Choose from a variety of insert materials and thicknesses for extra cushioning and maximum presentation value.
Just like our boxes, our inserts are made right here in Sydney from recycled materials. They are designed, cut, and manufactured in-house to ensure the highest quality finish and fast turnaround times.
Why Add Inserts?
Eco-Friendly and Locally Made
We proudly manufacture both our boxes and inserts using 100% or partly recycled cardboard, sourced from Australian post-consumer waste. Everything is printed, cut, and assembled in our Sydney warehouse, reducing our carbon footprint and ensuring quicker delivery times for you.
Full Customisation, Inside & Out
Want inserts with cut-outs for multiple products? Need something that folds, lifts or supports? We’ve got you. From standard layouts to complex shapes, we’ll work with you to create the ideal insert configuration to suit your box and product needs.
To get started:
Printing & Production Timeframes
Pricing & MOQ
Our MOQ for custom boxes and inserts is 25, but we can also produce a single sample unit. Like everything at Hero, the more you order, the more you save per unit. Each box and insert bundle is priced based on material, cut complexity, and quantity.
What Our Customers Love:
✔ 100% recycled board, recyclable and made locally
✔ Fully branded and professionally presented
✔ Lightweight and strong
✔ Box + insert combo ships flat-packed for easy storage
✔ Compatible with our HeroHex Wrap, Herotape, and Herolabels for the full Hero experience
Need a Sample?
Want to test the fit and look before you bulk order? Just select "1 - SAMPLE UNIT" in the quantity field, place your order, and we’ll send one straight to your door.
Shipping information: due to the volume and amount of space flat-packed boxes take up, there may be additional shipping charges to WA, Regional areas, and non-Australian shipping address. We do our best to subsidise the shipping costs to these areas and we will always contact you if additional costs apply. Shipping to other Metro areas in Australia rarely have additional costs.
**Conditions apply to price matching. Quote must be for the same products and must be made in Australia and made with recycled board.
Dispatch Times - In-Stock Products
Dispatch Times - Custom Printed Orders
Delivery Times & Information - Australia
Delivery Times & Information - International
DISPATCH TIMES:
SAME-DAY DISPATCH BEFORE 12PM AEST/AEDT on business days (holiday trading hours may differ).
All orders are shipped the next business day (holiday trading hours may differ).
AUSTRALIA: Australia Post is currently delivering as normal, but please choose Express Post in checkout if you need products quickly. Take note of the estimated delivery times in checkout. For Sydney-based customers, we also have same-day delivery options in checkout.
INTERNATIONAL (outside Australia):
There may be some delivery delays for non-Australian orders. Please allow more time for your order to arrive and check your tracking link for the latest information before contacting us. Take note of the estimated delivery times in checkout. If in doubt, contact the shipping carrier directly to obtain further information. When ordering mailers, it's best to keep additional buffer stock to avoid running out.
Contact us for urgent orders: If you are in urgent need of compostable mailers, we can provide a separate shipping quote for non-Australian orders using other shipping carriers such as DHL Express who will be delivering faster than our usual carriers. Please contact us if this is an option for you and we can assist.
Delivery times: In general, please allow 2-8 business days (standard shipping) and 1-3 business days (express shipping) for delivery once your order has been shipped. For Sydney Metro customers, we do also offer warehouse pick-up and have same-day shipping options on our website. Please note that unforeseen events such as natural disasters can impact delivery times. Check our website for the most up to date information.
Delivery times: We offer both International Standard and International Express shipping options for New Zealand, Canada, USA, UK and other countries. In general, please allow 3-7 days for express international shipments, and 5-20 days for standard international shipping delivery. Delivery times vary from country to country and estimated shipping times will display in checkout once you’ve entered your shipping address. Please note that unforeseen events such as natural disasters can impact delivery times. Check our website for the most up to date information.
Import duties: Orders placed outside of Australia will be classed as an import in the recipient country. As such, you will need to pay the associated import duties and taxes required to clear customs in your country. The shipping carrier assigned to your shipment will contact you using the details on your order when placed. If import duties are not paid by the recipient as required, the shipment will be diverted to commercial composting facilities for disposal and cannot be returned. No refunds will apply in these cases either.
Change of mind: If you have purchased the wrong size, or no longer need your mailers, you may be able to return them for a store credit within 14 days of purchase. Due to the renewable ingredients used and shelf life of our mailers, no change-of-mind returns can be accepted under any circumstances after this period. We have a strict returns process to ensure all returns are received correctly and can be re-sold to other customers. Change of mind returns are also subject to handling and restocking fees and the original shipping cost being deducted from any store credit. For custom orders which have not been printed yet, a sampling/setup fee between $15-$50 will also be deducted from any change of mind returns for custom orders. If a custom order has already been printed, no change of mind returns will be accepted. If you need to return your product(s), please contact us for further instructions.
Occasionally, our products could be out of stock and move to a pre-order listing. This will be noted when purchasing the products and will also be noted in your order confirmation alongside any pre-order items.
No Split Shipments: Please note that if pre-order items are purchased together with regular items which are in stock, the entire order will be on hold until the pre-order stock is available for shipping (we cannot partially ship orders). If you wish to place a pre-order as well as purchase available items, it's best to purchase separately to avoid delays in shipping your order.
You will receive a shipping tracking notification as soon as your order has been dispatched. If you have any questions, please message us for assistance.