Event & Hospitality Print FAQs
What event and hospitality items can you custom print?
Coasters (standard, scalloped or custom shape), pastry trays, serviettes/napkins, door hangers, popcorn boxes and coffee/cocktail cup sleeves. All are custom printed with low minimums, most from just 10 units.
What are the minimum orders and sizes?
| Product | Minimum | Size / options |
|---|---|---|
| Coasters | 10 | 300gsm standard, 350gsm premium linen or 390gsm pub-grade board; single or double sided |
| Scalloped / custom shape coasters | 10 | 290gsm or 390gsm pub-grade board; single or double sided |
| Pastry trays | 25 | 19 x 13 x 5cm; full colour; flat-packed |
| Serviettes | 10 | 2 or 3 ply; 150 x 150mm folded (approx. 300 x 300mm open) |
| Door hangers | 10 | 8 x 18cm; single or double sided |
| Popcorn boxes | 10 | 8.3 x 8.3 x 13cm; straight or scalloped edge; outside printing |
| Double cup sleeve sets | 10 sets | Iced coffee cup sleeve + mini drink bottle sleeve |
Which coaster board should I choose?
Standard board suits brand events and activations. Premium linen board feels thicker and slightly textured. Pub-grade board is best for pubs, bars and high-volume hospitality.
How much more are scalloped or custom shape coasters?
About 30% more than standard coasters, because each shape needs custom die-cutting.
How are serviettes printed?
Logo-only printing in one position (centre, a corner, or full coverage with a 1cm margin), reproduced in full colour. Logo-only uses less ink and looks cleaner on the paper.
What artwork files do you need?
Vector files (AI, PDF or SVG) give the sharpest result. For popcorn boxes, use the template on the product page.
Do I get a proof?
Yes. Every custom order starts with a PDF proof, usually within 2–3 business days (1–2 business days for double cup sleeves). Nothing is printed until you approve it. For serviettes we also send a photo before production.
How long does production take?
Serviettes and double cup sleeves take 5–7 business days after proof approval. For other items, tell us your event date when you order and we’ll confirm timing.
Can I get a sample first?
Serviette samples are available for $20. For other items, contact us.
I have an event date. Can you rush my order?
We may be able to prioritise it. Tell us your event date before ordering — contact us, use live chat or call (02) 8006 1283 and we’ll let you know what’s possible. Rush fees may apply.
Can you make sleeves for other cup or bottle sizes?
Yes, we can make sleeves to fit any cup, can or bottle. Email hello@heropackaging.com.au with your sizes, quantity and event date for a quote.
Do prices drop with quantity?
Yes. The price per unit falls automatically as you increase the quantity.
Can I return custom printed items?
No. Custom printed orders can’t be returned once printed, so please check your proof carefully.
Why buy from Hero Packaging?
Hero Packaging is a Sydney-based, Australian-owned, certified B Corp. Our B Corp certification covers how we run our whole business, from sourcing to customer care. Questions? Email hello@heropackaging.com.au or call (02) 8006 1283.
