Custom Serviettes/Napkins
per unit
Product Description
The cutest branded moment comes in the form of our custom serviettes/napkins. Our custom branded serviettes are logo-printed locally in Sydney on premium 2 or 3 ply paper, a gorgeous brand touchpoint for events, dinners, and brand activations.
Why Hero Serviettes
Every detail, branded.
From the morning coffee run event to the black-tie gala, branded serviettes do the work of putting your name in front of influencers, customers and attendees.
Product Specifications
Built to impress at every table.
| Material | Premium soft paper: 2 ply or 3 ply |
| Folded Size | 240mm × 240mm |
| Open Size | Approx. 480mm × 480mm |
| Print Type | Logo print (1 position) |
| Print Method | High-quality digital print |
| Colours | Full colour logo reproduction |
| Minimum Order | 10 units |
| Artwork Formats | SVG, AI, PDF |
| Made | Locally in Sydney, Australia |
| Proof Turnaround | 2–3 business days |
| Production Time | 5–7 business days after proof approval |
| Shipping | Standard 3–7 days · Express 1–3 days |
The Process
From checkout to doorstep.
FAQs
Your questions, answered.
Why logo-only printing?
We prefer logo-only printing because it's kinder to the environment: less ink, less waste, and it actually tends to look cleaner and more premium. Your logo stands out beautifully against the paper without competing with a full-colour background.
What file formats do you accept for artwork?
We accept SVG, AI, and PDF files. These vector formats ensure your logo prints crisp and sharp at any size. If you're unsure whether your file is suitable, just send it through and our team will advise.
Can I see a proof before production begins?
Absolutely - every order includes a proof, no exceptions. You'll receive it within 2–3 business days of placing your order. We'll also send you a photo of your actual serviettes before production begins, so you can see exactly how they'll look. Nothing goes to print without your sign-off.
Can I order a sample first?
Yes, you can order a sample for $20 and this will be sent to you. It's a great way to feel the paper weight and print quality in person before committing to a larger run. Alternatively, we do send a PDF proof and a photo before we print, in case you don't want a printed sample.
Do you offer discounts for larger orders?
Yes, the price per unit drops automatically as you increase your quantity. You'll see the updated price per unit reflected as you adjust your order quantity at checkout.
FAQS
REVIEWS
Shipping & Returns
Dispatch Times - In-Stock Products
Dispatch Times - Custom Printed Orders
Delivery Times & Information - Australia
Delivery Times & Information - International
General Shipping Information:
DISPATCH TIMES:
SAME-DAY DISPATCH BEFORE 12PM AEST/AEDT on business days (holiday trading hours may differ).
All orders are shipped the next business day (holiday trading hours may differ).
AUSTRALIA: Australia Post is currently delivering as normal, but please choose Express Post in checkout if you need products quickly. Take note of the estimated delivery times in checkout. For Sydney-based customers, we also have same-day delivery options in checkout.
INTERNATIONAL (outside Australia):
There may be some delivery delays for non-Australian orders. Please allow more time for your order to arrive and check your tracking link for the latest information before contacting us. Take note of the estimated delivery times in checkout. If in doubt, contact the shipping carrier directly to obtain further information. When ordering mailers, it's best to keep additional buffer stock to avoid running out.
Contact us for urgent orders: If you are in urgent need of compostable mailers, we can provide a separate shipping quote for non-Australian orders using other shipping carriers such as DHL Express who will be delivering faster than our usual carriers. Please contact us if this is an option for you and we can assist.
Dispatch times:
READY TO SHIP PACKAGING (NON-CUSTOM)
Please note that unforeseen events such as natural disasters can impact dispatch times. Check our website for the most up to date information.
CUSTOM
Custom Printed Boxes:
Full-Colour Printing (available here): Dispatched in 3-7 business days
Bulk orders:
Logo (Basic) Printing (available here):
25-100 units --> 3 to 4 business days
250-500 units --> 5 to 6 business days
1000+ units --> 7 to 10 business days
300+ units --> These can be split into 2-3 deliveries to keep our production line moving along smoothly. We will always contact you when this occurs.
Custom Printed Calico bags/totes and paper mailers:
25-100 units --> 3 to 4 business days
250-500 units --> 5 to 6 business days
1000+ units --> 7 to 10 business days
Have an event or urgent deadline? We might be able to prioritise your order. Please contact us, live chat or phone (02) 8006 1283.
Delivery times:
Australian orders:
Delivery times: In general, please allow 2-8 business days (standard shipping) and 1-3 business days (express shipping) for delivery once your order has been shipped. For Sydney Metro customers, we do also offer warehouse pick-up and have same-day shipping options on our website. Please note that unforeseen events such as natural disasters can impact delivery times. Check our website for the most up to date information.
International orders:
Delivery times: We offer both International Standard and International Express shipping options for New Zealand, Canada, USA, UK and other countries. In general, please allow 3-7 days for express international shipments, and 5-20 days for standard international shipping delivery. Delivery times vary from country to country and estimated shipping times will display in checkout once you’ve entered your shipping address. Please note that unforeseen events such as natural disasters can impact delivery times. Check our website for the most up to date information.
Import duties: Orders placed outside of Australia will be classed as an import in the recipient country. As such, you will need to pay the associated import duties and taxes required to clear customs in your country. The shipping carrier assigned to your shipment will contact you using the details on your order when placed. If import duties are not paid by the recipient as required, the shipment will be diverted to commercial composting facilities for disposal and cannot be returned. No refunds will apply in these cases either.
Returns:
Change of mind: If you have purchased the wrong size, or no longer need your mailers, you may be able to return them for a store credit within 14 days of purchase. Due to the renewable ingredients used and shelf life of our mailers, no change-of-mind returns can be accepted under any circumstances after this period. We have a strict returns process to ensure all returns are received correctly and can be re-sold to other customers. Change of mind returns are also subject to handling and restocking fees and the original shipping cost being deducted from any store credit. For custom orders which have not been printed yet, a sampling/setup fee between $15-$50 will also be deducted from any change of mind returns for custom orders. If a custom order has already been printed, no change of mind returns will be accepted. If you need to return your product(s), please contact us for further instructions.
Pre-Order Information:
Occasionally, our products could be out of stock and move to a pre-order listing. This will be noted when purchasing the products and will also be noted in your order confirmation alongside any pre-order items.
No Split Shipments: Please note that if pre-order items are purchased together with regular items which are in stock, the entire order will be on hold until the pre-order stock is available for shipping (we cannot partially ship orders). If you wish to place a pre-order as well as purchase available items, it's best to purchase separately to avoid delays in shipping your order.
You will receive a shipping tracking notification as soon as your order has been dispatched. If you have any questions, please message us for assistance.
